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disappearing emails from inbox

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disappearing emails from inbox

From time to time some or all of my inbox emails are disappearing. They are not in my saved folder, nor in my trrash folder.  They just disapear.  The reason I typically don't delete from my inbox is because I intend to reply later.  But they are gone, along with pertinint contact information.  What is going on?  How can I prevent this from happining in the future.

Email Expert

Re: disappearing emails from inbox



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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New Poster

Re: disappearing emails from inbox

My inbox emails are already set to never delete.  My spam folder was set to 3 days.  I changed that in case somehow the emails ended up there.  I also at your suggestion changed my pasword.  I will run my antivirus software to see if anything shows up. Thanks.

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