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deleting e mails

Frequent Visitor

deleting e mails

Why do all my old e-mails keep getting deleted? My settings say unread and read - NEVER - would i be better to use outlook instead of comcast?

Gold Problem Solver

Re: deleting e mails

Most often email disappears from Comcast's "Xfinity Connect" webmail Inbox because an email program (ex: Outlook, Mac Mail) or mobile device (smartphone, tablet) downloads the mail and removes it from the server.

Check all mobile devices and email programs on all computers. The missing mail may be in the Inbox of one of these. If necessary, change the Comcast password for the affected userID to prevent mail from being removed. You can change your password in "My Account" ( https://customer.comcast.com/Secure/UserSettings/) under "Users & Preferences" / (username) / "Basic Settings" / Username / "Change password". Once you identify the offending device or program, change its settings to "Leave a copy on the server", and make sure that a "Delete after xxx days" or similar setting is not active.

The "Email Deletion Schedule" settings in Xfinity Connect do not protect messages from being removed by email programs or mobile devices.

Frequent Visitor

Re: deleting e mails

Thank you but I do not understand how to find the offending device - I am receiving emails on my phone and my iPad
Bobbie
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