Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,631

members

580

online

29,376

topics

Top

change email address

New Poster

change email address

My email address has been compromised and I want to change my email address. I've been on the your site, but I couldn't find a specific place to do that. Help!

Thanks

Mary Lynn

Email Expert

Re: change email address

You can change the address by changing the user name/ID, which is that part of the email address to the left of the @ symbol------

You have to sign in to the account with the Primary user name. Once you're on the Xfinity Home page, click on "My Account" at the top of the page. It should ask you to sign in again. On the next page, click on "Users and Settings" There you should see tabs for each account you have active. You can have the Primary and up to 6 secondary accounts. Under the account for each one, you will see "Change user name" as the first option. Click on that and the rest is easy.

Caution: Once you change the user name, you can't go back to the old one. Changing the user name will also change the user ID in the email address for that account. If anyone tries to send you an email at the old address they'll get a bounce as undeliverable. This applies to the Primary and any secondary addresses alike.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: change email address

So this is what I plan on doing. add another acount, get all set up. Let the people I want to know of my change and then change main user name.

Am I close?

thanks

Email Expert

Re: change email address

You have a primary account, and you can have up to 6 secondary accounts in addition.  You can change any of them, including the Primary at any time you like.  If you have secondary accounts and the Primary is the one that has been compromised, you can also make one of the secondary accounts the Primary, and do as you wish with the old Primary, including just deleting it.

 

There's different ways you can go with this situation.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 298 views
  • 3 kudos
  • 2 in conversation