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cant sign onto email

New Poster

cant sign onto email

I can sign onto xfinity, but cannot bring up my email account when using my home laptop and pc.  The "circle" just spins and spins without bringing up the page.  I can however email from my phone.  It has been this way since Monday.


New Poster

Re: cant sign onto email

I also have had exactly the same problem since Monday.  I spoke to a Comcast "email specialist" on Tuesday and he told me there was a problem that was supposed to be fixed on Tuesday night.  As of now, 10:30 pm Thursday, I still can't access my Comcast email.  All I get is a spinning circle of dots in the middle of the page and the address changes from Xfinity Contact to "undefined".

Gold Problem Solver

Re: cant sign onto email

If you use Internet Explorer, go to Tools>Internet Ootions.  Make sure that Compatibility View is on.

Note:  There have been recent issues with email coming through for some users.  Comcast gas been notified of that.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

New Poster

Re: cant sign onto email

I am having similar problems - can reach theXfinity homepage, but not get into e-mail through Google Chrome. However, I can get into email through Internet Explorer, which is not my first choice for browsers.  Is someone at comcast aware of these problems?  What is the solution.

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