Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,064

members

1,241

online

29,086

topics

Top

auto fill feature

New Poster

auto fill feature

I have had a comcast email for many years, my auto fill feature has worked beautifully.  I had groups set up and could email multiple groups by typing in group name.  Recently, I set up a new email address with comcast and I can no longer use auto fill properly. It will not "recall" my group names and doesn't work with individual names either, the only way it will work is if I remember the email address and start typing that.  Any suggestions for getting auto fill to work properly?

 

thank you

Email Expert

Re: auto fill feature

I'm assuming you mean you set up a secondary account, is that right?  If so, remember that each account has it's own address book.  The reason it's not seeing the addresses when you start typing in the To: line is that there isn't anything there for it to see yet.  What you need to do is import the contacts from the other account just like you would to send them to an outside account like Gmail or Yahoo etc.

 

 

So first export the contacts from the first account to your desktop as a .csv file, and then go into the other account and click on Address Book>>>>>Build Your Address Book>>>>>Import>>>>>>>CSV Import.  Then click on Choose File and upload it.  Hopefully that will all work for you.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 890 views
  • 0 kudos
  • 2 in conversation