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alternate e-mail???

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alternate e-mail???

When I tried to log in, I got a screen telling me to update my info.  It asked for my e-mail address but wouldn't let me use my comcast.net address.  Comcast.net is my e-mail address.  What is this BS?  I had to enter my yahoo address but I never use that one.  It's crazy to ask for my e-mail address then refuse to accept it because it's Comcast.  There are better ways to verify that a person is who they say they are.  I would like Comcast to act intelligently about this and stop wasting my time.  I pay you over $100/mo for just internet and phone, which is outrageous.  You should do better by me.

Gold Problem Solver

Re: alternate e-mail???

On the homepage under QUICK LINKS, click the text to re-set your password.

Also, if there us ant possibility that someone got access to your password,Naldo change your secret question.

In Preferences, click on Email settings and go down to a Email a Forwarding...click there.  This will take you to that window, make sure that email forwarding is off and dies not contain any email addresses.


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