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address book on email

New Poster

address book on email

So, I had to change my email address because it had gotten hacked.  No problem with with that.  I printed off my email addresses before deleting it.  after I set up my new email address, I clicked on the address book and NOTHING!   I get this: 

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If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is becausethe Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service(Xfinity Voice only or Xfinity Voice & Xfinity TV).

At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices orto your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mailin the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.

Gold Problem Solver

Re: address book on email

Call back to 1-800 comcast and tell the Rep that you were told this issue occurs in error.  That you do have Internet access and nothing has changed.  We see that error message often.  Unfortunately, you got a Rep that didn't have the right answer for you.

If you do not get the correct help THIS time, post right back and I will escalate this for you.

Carole



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: address book on email

Carole,

 

I would love to if I could get someone who had a good understanding of the English language.  I had to call back twice the first time just to get to someone whom I could understand.  I really don't want to go thru this again.  You have my permission to escalate this.  thanks 

Official Employee

Re: address book on email

Hi dnorton50, this is currently a known issue and is being worked on by our email team to correct.

 

I apologize for the inconvenience 

 

Thank you


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New Poster

Re: address book on email

Yes, I know that.  But it was supposed to be fixed by 6/8/17.  Can you give me a date when this will be corrected?  It has been almost a month.  

Official Employee

Re: address book on email

I do apologize but I do not have an estimated time of resolution.


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We ask that you post publicly so people with similar questions may benefit.
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New Poster

Re: address book on email

I called them and explained that to them and also told then that it was supposed to be fixed by June 8.  I was told that they were looking into it. Please see what you can do. 

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