Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,837

members

1,489

online

36,480

topics

Top

Worst service ever with Comcast

New Poster

Worst service ever with Comcast

I have called Comcast 3 times today only to be cut off on the final call. I am not able to send email. I can receive and did receive the email you sent but not able to reply. I demand a resolution to this problem or I will cancel my account.

 

Official Employee

Re: Worst service ever with Comcast

We'll need some additional details.  Are you using the webmail in your browser, your smart phone, or something like Thunderbird/Outlook?  Are you getting an error?  I do see your account has been sending messages prior to about 3pm ET yesterday.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Worst service ever with Comcast

While we look into this issue, you will want to remove your email address from your post.  It is generally a bad practice to post your email address on the Internet where spammers can get a hold of it.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Worst service ever with Comcast

Thank you. I resolved the problem with Sonja last evening and now able to send email, however it took the fourth person I spoke to to resolve. Unacceptable service and much time wasted.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 429 views
  • 2 kudos
  • 3 in conversation