Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,775

members

1,247

online

36,652

topics

Top

Working With Email Filters

Regular Contributor

Working With Email Filters

In Xfinity Mail, is it possible to add a sender to an existing filter rule?

 

And is it possible to apply a newly-created filter rule to existing messages in the Inbox?

Email Expert

Re: Working With Email Filters

To answer your first question-----yes.  Go back into Filter Rules, and select the filter.  Then click on Edit, and then on "Add Condition".  As for your second question, if I'm reading you correctly, no.  In the new Appsuite software there appears to be no way to run a filter on existing emails prior to the rule being put in place.  There was/is such a feature in the old email format, although it never worked very well.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Contributor

Re: Working With Email Filters

Thanks for your reply.

 

I don't remember the exact wording, but the filter setup window says that all conditions need to be met for the filter to apply.

 

For example, I can't setup a filter that applies if the sender is William or Jane. I need a separate filter for William and for Jane even though they'll both have the same rule. Is there a way around this?

Email Expert

Re: Working With Email Filters


Bulldog99 wrote:

Thanks for your reply.

 

I don't remember the exact wording, but the filter setup window says that all conditions need to be met for the filter to apply.

 

For example, I can't setup a filter that applies if the sender is William or Jane. I need a separate filter for William and for Jane even though they'll both have the same rule. Is there a way around this?


I just tried it and it took the second sender.  In your example, set one filter for William.  Then click on Add Condition and put in Jane.  Then save it.  See if that works for you.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Contributor

Re: Working With Email Filters

Okay, I figured it out (with your help.)

 

When you set up a filter that applies to only one sender, the filter setup windows reads "Apply rule if all conditions are met" which leaves the impression that if you were to add another sender to the filter rule, both senders would need to be present in a message in order for the filter to apply.

 

But in fact, when you add a second sender to the filter rule, the setup window reads "Apply rule if all conditions are met"  followed by a dropdown arrow, as illustratred below:

 

Sample Rule 2.PNG

Email Expert

Re: Working With Email Filters

OK now I see what you were looking at before.  And it is a little confusing until you study the wording of the conditions.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 340 views
  • 0 kudos
  • 2 in conversation