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With Windows 10, can no longer attach attachments to my email

New Poster

With Windows 10, can no longer attach attachments to my email

My computer was recently upgraded to Windows 10.

 

Now I cannot add attachments to my email.  Is this a known issue with the Comcast email software?

 

I click on the attachment icon, then look for a file on my computer.  When I double click on the file, it does not attach to the email.

 

Does anyone have any suggestions or known fixes?  How do we report this problem to Comcast?

Gold Problem Solver

Re: With Windows 10, can no longer attach attachments to my email

When you locate the file, are you clicking on OPEN after selecting the file? Once you do that, it will show above the email, Also make sure that the box to desplay image in the body of the email is NOT checked.

 

attachment.JPG

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Service Expert

Re: With Windows 10, can no longer attach attachments to my email

Using Windows 10 I was able to go to Xfinity Connect and add an attachment to an email. 

 

Double clicking the file automatically added the attachment without having to click OPEN.

It also worked to attach when simply highlighting the file and clicking OPEN. See if it works when you try it this way.

 

One thing I noticed was there is no option for "Show images in message body". I know it used to be there as shown in the screenshot posted by Carole.

windows 10 attachment xc.PNG

 

 

I sent the email to myself and the image was sent as an attachment and it was included in the message body.

 

Next I sent 3 more mails to myself with different attachments-a .pdf, a Word document and a text document.

 

The contents of the text document was also shown in the message body.

 

As expected, that was not the case for the .pdf and Word attachments.

 

 

 

 




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