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Windows Live Mail unable to send or receive messages

Regular Visitor

Windows Live Mail unable to send or receive messages

Unable to send or receive messages for the Comcast (Laurasaw) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'mail.comcast.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes


I see this posted over years but no real solution to it.  I'd really like to get my mail, please.  What is going on?

Gold Problem Solver

Re: Windows Live Mail unable to send or receive messages

Here are all the settings for WLM:


Incoming server: mail.comcast.net

Incoming Port :  995 withbSSL ON

Outgoing server:  SMTP.comcast .net with SSL ON

Under tgecserver tab:  This server requires Authenticatiin must  be checked

Do NOT check SPA  ( secure password Authentication)



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Regular Visitor

Re: Windows Live Mail unable to send or receive messages

Thank you for responding.  I emptied the caches on my two browsers that did allow me to bring in contacts by groups (hadn't mentioned that but it's a relief to have it fixed) but it still won't send out the email regularly.  Also, cut/copy and paste work sometimes and not others.  I am using Windows Live Mail,  Windows 8.1.  I think the set up matches what you posted, but for the first time I did get a clearer error message that I don't understand.

email 1.JPGemail 2.JPGemail 3.JPG

Thank you for any directions you can suggest.

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