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Why won't the xfinity phone emails download to my local computer email program (Thunderbird)?

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Why won't the xfinity phone emails download to my local computer email program (Thunderbird)?

I received two phone calls.  Both show up as xfinity voice emails when I look at my emails online.  However, those two emails don't download to my Thunderbird inbox.  Other emails are downloading just fine.

 

What could it be?

 

Thunderbird is uptodate, being used in Vista.  It's been hours and other emails have arrived, so it's not that I need to wait.

 

Thanks

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