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WHERE ARE MY MAILBOXES?!

New Poster

WHERE ARE MY MAILBOXES?!

I recently switched over to Outlook and have all my comcast emails forwarded to my new email. When I went back into my comcast to retreive emails from my "Mailboxes", they were gone. I had about 50 mailboxes, color-coded, with all work related emails.

 

Where did they go?!

Email Expert

Re: WHERE ARE MY MAILBOXES?!

Are you still on the old Comcast email format, or have you just been migrated to the new one?  And to clarify-------the folders are missing from both the webmail interface and from Outlook?  In Comcast, do you see a small black arrowhead to the left of any other folders?  If so click on them and see if any of the missing ones reappear.




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New Poster

Re: WHERE ARE MY MAILBOXES?!

Hello,

 

I believe it is the old one. Yes, the folders are missing from both. I've clicked all of the arrows and nothing reapears.

 

Thank you.

Email Expert

Re: WHERE ARE MY MAILBOXES?!

OK then I'm going to escalate this to the forum administrator.  Something is going on with your account.  We should hear back in here soon.




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Official Employee

Re: WHERE ARE MY MAILBOXES?!

Hi lauribz21, apologies for the issues you are experiencing.  I can take a look at this for you and will get to the right group accordingly.  I will send you a private message to gather further username information.

 

Thank you


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Official Employee

Re: WHERE ARE MY MAILBOXES?!

Hi lauribz21, thank you for providing the information via private message. I have forwarded this issue to our security team and they will reach out to you via the number you provided.

 

Thank you


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