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Very Strange Internet Connection Issue - Need Help

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Very Strange Internet Connection Issue - Need Help

Hello All,

 

I am having a weird issue. Upon a device startup/wakeup/restart, my internet connection goes into deep left field. I can't even open google. However, I noticed that after I disable my Ethernet Driver and then re-enable it, it worls perfectly. This occurs every time. I haven't had a single instance where this hasn't occured.

 

I did a ping test before I restarted my ethernet driver. The results are below:

 

Ping statistics for Comcast.net:
    Packets: Sent = 56, Received = 31, Lost = 25 (44% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 28ms, Average = 27ms

 

I then did a ping test after the restart. I shortened the time of this test because it hadn't timed out after 16 attempts. Those results are below:

 

Ping statistics for Comcast.net:
    Packets: Sent = 16, Received = 16, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 32ms, Average = 27ms

 

This is not "life threatening" as all I need to do is restart my ethernet device, but it's becoming a pain as this is the issue with any device connected (via wireless or wired).

 

Can someone assist?

Service Expert

Re: Very Strange Internet Connection Issue - Need Help

Try this link:

rgarrod wrote:

Hello All,

 

I am having a weird issue. Upon a device startup/wakeup/restart, my internet connection goes into deep left field. I can't even open google. However, I noticed that after I disable my Ethernet Driver and then re-enable it, it worls perfectly. This occurs every time. I haven't had a single instance where this hasn't occured.

 

Can someone assist?


Sounds like the NIC card is going into sleep mode and not waking up until you disable/enable it...   Look into the properties of the card, and disable the computer managing the sleep mode of the card....





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