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Unwanted and duplicate addresses in "To" box for New messages

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Frequent Visitor

Unwanted and duplicate addresses in "To" box for New messages

I'm still using the "old" Comcast e-mail.  I have unwanted addresses that show up in my "To" list, which are NOT in my Address Book, and I'd really like to be able to delete them. From what I saw in old postings, that's not possible, apparently. BUT the "To" list also has duplicates of some legitimate addresses that ARE in my Address Book. The problem is that sometimes, when I click on one of the duplicate addresses, my message doesn't get to the person, even though it shows up in my "Sent" folder. It seems like one of the duplicate addresses in the "To" list doesn't actually work. But I don't know which one is the bad one until I just pick one, send the message, and see if it gets to the person. I tried deleting the contacts that are duplicated in the "To" list from my Address Book. For some, one of the duplicates is deleted from the "To" list, but the remaining address still often doesn't work. For others, both duplicates are still there, and I still have to guess which duplicate address will actually get my emails successfully sent.  Any ideas?

Accepted Solution

Re: Unwanted and duplicate addresses in "To" box for New messages

If you are still on the old email format-------------------

 

The auto-complete feature in the Comcast address book has it's own memory.  You can't access it or alter it.  Periodically Comcast will re-set accounts, and at that time entries that have been deleted from your address book should vanish.  However, they only do that sporadically, on no particular schedule.  So those old addresses could keep popping up for quite a while.

 

Also, when you type an address into the To: Cc: or Bcc: fields, the feature will remember it if you actually send an email to that address, even if it’s not in the address book.  It's actually pretty common behavior with webmail accounts.

 

Once you get migrated to the new format, -----------------you have more control.  From the Inbox page click on the gear icon in the upper right corner of the screen, then on Settings>>>>>Mail>>>>Mail Settings.  Under Common you will see the option to enable or disable retention of email addresses in the Collected Addresses folder.  That folder is found in the address book, and there you can delete contacts that appear in the auto-fill.  The thing is, there is no way to know when you might get changed over yet.

View answer in context
Email Expert

Re: Unwanted and duplicate addresses in "To" box for New messages

If you are still on the old email format-------------------

 

The auto-complete feature in the Comcast address book has it's own memory.  You can't access it or alter it.  Periodically Comcast will re-set accounts, and at that time entries that have been deleted from your address book should vanish.  However, they only do that sporadically, on no particular schedule.  So those old addresses could keep popping up for quite a while.

 

Also, when you type an address into the To: Cc: or Bcc: fields, the feature will remember it if you actually send an email to that address, even if it’s not in the address book.  It's actually pretty common behavior with webmail accounts.

 

Once you get migrated to the new format, -----------------you have more control.  From the Inbox page click on the gear icon in the upper right corner of the screen, then on Settings>>>>>Mail>>>>Mail Settings.  Under Common you will see the option to enable or disable retention of email addresses in the Collected Addresses folder.  That folder is found in the address book, and there you can delete contacts that appear in the auto-fill.  The thing is, there is no way to know when you might get changed over yet.




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Frequent Visitor

Re: Unwanted and duplicate addresses in "To" box for New messages

Well, these aren't duplicates of addresses I've typed into the "To" field but ones that are in my Address Book.  The duplicates just showed up in the "To" list one day.  The other unwanted addresses are from e-mails that I've done a "Reply all" to.  And again, they just showed up one day.  I seldom actually type an address into the "To" field, but when I have, I've seen the auto-complete feature.  And I know that the feature will eventually stop showing some old, unused addresses. I also saw the couple paragraphs you included below when I was looking at the old postings.  But since my situation didn't come from typing these addresses into the "To" field, I thought I'd post my question.  Still, thanks for the quick reply, and I'll just wait until I get migrated to the new format and see what adventures I have there.  :-)

Email Expert

Re: Unwanted and duplicate addresses in "To" box for New messages

The auto-fill in the old format has been a problem for some time now.  Frankly, with the expectation that everyone is going to be migrated to the new format at some point, I can't imagine Comcast spending a lot of resources fixing features in the old one.




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Frequent Visitor

Re: Unwanted and duplicate addresses in "To" box for New messages

Oh, yeah, once I saw that Comcast is putting out a new version of their e-mail, I've been expecting that they won't be fixing any problems with the old e-mail.  I'm just hoping that they've learned from those problems and the new version won't have them.  Thanks, again, for your replies.

Email Expert

Re: Unwanted and duplicate addresses in "To" box for New messages

I've had the new format on the account I use for these forums since it was first enabled about 4 months ago or so.  So far the auto-fill has behaved nicely, and like I said above, you will have a lot more control over that.




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