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Unable to send/receive email Mac Mail Version 9.2

New Poster

Unable to send/receive email Mac Mail Version 9.2

I suddenly am no longer able to send or receive email in Mac Mail (version 9.2) Is there some place on this website that provides all the required settings so that I can check to see that everything is set correctly? 

 

Thank you.

Email Expert

Re: Unable to send/receive email Mac Mail Version 9.2

The settings are to be found here------------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/




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New Poster

Re: Unable to send/receive email Mac Mail Version 9.2

Thank you. However, it seems I am unable to make any changes. My outgoing mail server shows "none" and when I click to edit, it still comes back as "none". My incoming mail server is "mail.comcast.net" and it is greyed and will not let me edit to change to "imap.comcast.net". I'm not sure if this is a Comcast problem or a Mac problem. 

Email Expert

Re: Unable to send/receive email Mac Mail Version 9.2

I'm guessing it's a Mail problem.  As a test, try downloading and installing Mozilla Thunderbird and see if you can enable the account with it----------------------

 

https://www.mozilla.org/en-US/thunderbird/




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