Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,964

members

837

online

36,492

topics

Top

Unable to send email - Permanent Error message

New Poster

Unable to send email - Permanent Error message

For the past week, I have been able to receive messages to my email account (Mozilla Thunderbird via Comcast), but can't send anything. I receive a message from mailer-daemon@comcast.net, saying "Permanent Error", with my original message shown below. Other users who have the same @******.com as I do have no problems sending or receiving, it's just my specific account that has the problem. Comcast says my IP is not on their block list, so I'm at my wits' end to figure out the problem. Help would be most appreciated!

New Poster

Re: Unable to send email - Permanent Error message

Got a local IT guru to look at it - problem solved! Thanks!

Email Expert

Re: Unable to send email - Permanent Error message

Could you post what the solution was?  Other Thunderbird users might find it enlightening if they should encounter the same issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 882 views
  • 0 kudos
  • 2 in conversation