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Unable to connect to a specific IP using a game launcher

Regular Visitor

Unable to connect to a specific IP using a game launcher

I can connect to the internet, but can't connect to my favorite game server.  I ran a trace route on IP 198.252.160.0/24 and it is good for several hops, but then returns a "Request Timed Out" error.  In talking to the support team for the game, they asked me to contact my ISP to verify route integrity to 198.252.160.0/24 http://bgp.he.net/AS22673#_prefixes.  This only started happening a day or so ago and the usual reboots, etc. aren't working.  I've attached a screen shot of the Tracert log.

 

Unfortunately, so far, I've had ZERO responses from XFinity over chat, private messges or phone.  It's almost like they WANT me to go elsewhere for my service.  

 

Please help!

lotro stuck 3.jpg
Gold Problem Solver

Re: Unable to connect to a specific IP using a game launcher


ghosthunter1966 wrote: ... I ran a trace route on IP 198.252.160.0/24 ...

On a /24 subnet, addresses ending in ".0" are not usually available to assign to devices. What does a trace to gls.ddo.com (198.252.160.23) show? Mine looks like:

 


C>tracert -4 gls.ddo.com
Tracing route to gls.ddo.com [198.252.160.23] over a maximum of 30 hops:
   1    <1 ms    <1 ms    <1 ms  router1 [192.168.1.1]
   2      9 ms      9 ms      8 ms  96.120.9.181 [96.120.9.181]
   3      8 ms      8 ms      9 ms  te-0-6-0-0-sur02.york.pa.pitt.comcast.net [162.151.68.57]
   4      9 ms      8 ms      9 ms  te-0-0-0-16-ar01.lancaster.pa.pitt.comcast.net [162.151.20.33]
   5    18 ms    17 ms    17 ms  hu-0-15-0-0-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
   6    25 ms    25 ms    23 ms  be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
   7    23 ms    23 ms      *        hu-0-10-0-2-pe07.ashburn.va.ibone.comcast.net [68.86.83.74]
   8    22 ms    22 ms    23 ms  dcx2-edge-01.inet.qwest.net [65.120.84.65]
   9    28 ms    28 ms    29 ms  ewr-cntr-11.inet.qwest.net [205.171.17.2]
 10    27 ms    28 ms    28 ms  206.103.215.50
 11    28 ms    27 ms    28 ms  63.236.3.130
 12    28 ms    28 ms    28 ms  10.192.216.4
 13    29 ms      *          29 ms  198.252.160.23
 14    28 ms    29 ms    29 ms  198.252.160.23
Trace complete.
Regular Visitor

Re: Unable to connect to a specific IP using a game launcher

Thanks so much for the reply Bruce!  The IP address I posted is for Lord of the Rings Online, a game I play, but haven't been able to  for 2 weeks.  It's what the tech who helped me from Standing Stone Games (the new owners) gave me to try and pointed me to their ISP: http://bgp.he.net/AS22673#_prefixes

 

I ran the trace route you requested and this is my result:

 

Tracing route to 198.252.160.23 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    16 ms     8 ms     9 ms  96.120.26.129
  3    10 ms     9 ms     9 ms  68.86.119.37
  4    21 ms    18 ms    18 ms  69.139.202.165
  5    20 ms    20 ms    20 ms  be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
  6    20 ms    18 ms    19 ms  hu-0-14-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.87.130]
  7    19 ms    19 ms    18 ms  chp-edge-01.inet.qwest.net [216.207.8.189]
  8    38 ms    38 ms    38 ms  ewr-cntr-11.inet.qwest.net [205.171.17.2]
  9    39 ms    38 ms    38 ms  206.103.215.50
 10    39 ms    41 ms    46 ms  63.236.3.130
 11    39 ms    38 ms    39 ms  10.192.216.4
 12    47 ms    39 ms    40 ms  198.252.160.23
 13    39 ms    40 ms    39 ms  198.252.160.23

Trace complete.

 

Does this help?

thanks!

Gold Problem Solver

Re: Unable to connect to a specific IP using a game launcher


ghosthunter1966 wrote: ... I ran the trace route you requested and this is my result: ...

That looks good. You're reaching that server with what looks to be a solid connection.

 

Have you seen https://www.lotro.com/forums/showthread.php?107727-Network-and-Game-Connection-Troubleshooting-Updat... ?  That page lists a number of troubleshooting steps, and says we should be tracing to "gls.lotro.com" (198.252.160.30) instead of 198.252.160.23 -- you might give that a try. My trace to that host looks the same as the trace I posted except for the target address.

 

I should have asked before -- what problem are you encountering exactly when you try to play? Any error messages? The more details you can provide, the better.

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