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Unable to add comcast email to iPhone 6 (iOS 92.1)

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Unable to add comcast email to iPhone 6 (iOS 92.1)

I recently upgrade my IPhone 6 to iOS9.2.1 and bbegan getting error messagees.  Out of frustration I deleted my comcast account and then tried to set it up again, now the message says "cannot get mail the user name or password for "imap.comcast.net is incorrect.

 

I have triple checked my password and I know my name but I cannot set up my email.  Any suggestions appreciaed.  Thank you!

 

Richard Jarvis   

Email Expert

Re: Unable to add comcast email to iPhone 6 (iOS 92.1)

iOS should auto-congfigure the account for you, but if for some reason it doesn't---------------------

 

On the phone in iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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