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Unable to access e-mail

Visitor

Unable to access e-mail

I am unable to access my e-mial.  When I click on the link to take me to my e-mail account, it accrues 5 failures (as noted in the web address bar). I have cleared my cache, restarted, and attempted to access my e-mail again, but to no avail.

Email Expert

Re: Unable to access e-mail

Try using a different browser and see if you can duplicate the problem that way.




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Visitor

Re: Unable to access e-mail

It happens with firefox as well

Email Expert

Re: Unable to access e-mail

Then I'm going to escalate this to the forum admins.  There is something going on with your account.




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Regular Contributor

Re: Unable to access e-mail

It's not your account, same issue here with intermittent problems pulling up email. Contacted them and they say there's no problem. This all started with the roll out of this new email format. Comcast doesn't care.

Visitor

Re: Unable to access e-mail

I have not been able to access my email from any of my multiple devices. My wife's account is fine. I simply would like to know when I have access again.
Official Employee

Re: Unable to access e-mail

Hi Lilith1, wymi, and Ceoindy, I apologize for your experiences not being able to log into your email.  I will send you all a private message requesting further email information.

 

Thank you


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Official Employee

Re: Unable to access e-mail

Hi Lilith1,  thank you for responding to my private message and glad that everything has been resolved for you.

 

Thank you


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