Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,866

members

1,127

online

29,229

topics

Top

Type Size changes when I send an email

Regular Visitor

Type Size changes when I send an email

When I compose a document on word and then copy it to an email it always takes away my underlining, which is easily fixed. The document looks fine, but when I send it, the type sizes are all over the place. Some stay the same and some are huge. The changes are usually the same places in a document. Any ideas on how to fix? Thanks!

Email Expert

Re: Type Size changes when I send an email

The problem is you are trying to copy text and formatting from a word processor into a webmail program.  The two are not always compatible.  I'm on a Mac and my word processor is Pages.  I just tried an experiment, copying the address header from a letter I have on the computer that was written using Pages.  It is Italicized in the letter.  When I copy and paste it into a new message in Comcast email, it appears in the default font for Comcast, and it's not Italicized.  So it's not just Word.  Some stuff may carry over but not all.

 

I also tried the reverse-------I used Bold, Italicize and underline in some text in this post, and then tried to copy/paste it into a blank Pages document.  All the text appeared with the font controlled by Pages, and all the HTML stuff was stripped out.  No bold or any of the rest of it showed up.

 

You would do better to send the document as an attachment.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: Type Size changes when I send an email

Thank you! I finally called a tech support # and they said it was a browser problem. I was opening my email with Internet Explorer and it did better when I used Firefox. They also recommended sending as an attachment, which I am doing. Thanks so much!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 457 views
  • 0 kudos
  • 2 in conversation