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my mom closed her boyfriends xfinity account because he died and returned all the equipment to the store and opened another account in her name but i have had a email address on his account for ten years and the lady at the store said she would transfer the email address to my moms new account but when i login in it says logged in successfully but wont let me see the email what do i do i mean every account I have ever opened is registered with that email address ,ten years ?
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Re: Transfering

Have your Mom call 1-800 Comcast, or go to the closest Comcast office.  Make sure she has the old and new account numbers and all Usernames with her...passwords too.


I doesn't sound like thus was processed completely to get your Username on the new account.



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