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Time of Messages in MY in box

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New Poster

Time of Messages in MY in box

How do I reset the time of message reception for my inbox?

Accepted Solution

Re: Time of Messages in MY in box


gstrange8 wrote: The time on my computer is correct ...

That's good, but what about the Time Zone setting? If it's incorrect, the times on your emails will be incorrect as well.

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Email Expert

Re: Time of Messages in MY in box

Assuming you are using the default Full version of Xfinity Connect, the time stamp on incoming emails is determined by the clock settings in your operating system.  So check that and see if it's OK.




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New Poster

Re: Time of Messages in MY in box

The time on my computer is correct but the time of arrival in my in box is not

Email Expert

Re: Time of Messages in MY in box

Are you using the default Full version of Xfinity Connect or the Lite version?  To check, from the Inbox page go to Preferences>>>>>General>>>>>>Version.  If you are using Lite, then again go to Preferences>>>>>Email>>>>>>>Timezone.  You can pick the right zone for your location there.  But it supposedly only affects the Lite version.




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Gold Problem Solver

Re: Time of Messages in MY in box


gstrange8 wrote: The time on my computer is correct ...

That's good, but what about the Time Zone setting? If it's incorrect, the times on your emails will be incorrect as well.

New Poster

Re: Time of Messages in MY in box

Time and Time Zone are set to automatic under Settings and the time shows up accurately on my computer. Times for messages in my inbox are something like 3 hours and 17 minutes different and I can't figure out any way to change that.

New Poster

Re: Time of Messages in MY in box

I am using the Lite version and I did change the timezone but the time posted for reception of message is still 5 hour and some odd minutes wrong.

Gold Problem Solver

Re: Time of Messages in MY in box


gstrange8 wrote: Time and Time Zone are set to automatic under Settings and the time shows up accurately on my computer. ...

What kind of computer is this? What time zone are you actually in, and what time zone is the computer using?

 


I am using the Lite version and I did change the timezone but the time posted for reception of message is still 5 hour and some odd minutes wrong.

There is a long standing bug in Xfinity Connect webmail, both Full and Lite: the List view timestamp appears to be from one of the "Received:" headers, while the timestamp displayed when you open the message appears to be taken from its "Date:" header. I reported this over a year and a half ago and it's still not fixed. That's our Comcast!

 

Usually the "Date:" header timestamp is very close to the "Received:" header timestamp, but not always. They can be hours apart.

 

What do you see when you compare the timestamp you see in list view with the timestamp you see when you open the message?

New Poster

Re: Time of Messages in MY in box

I think the initial problem was the time zone setting under Preferences but the weird thing was that the difference was not just in hours but in an odd number of minutes. Anyway after resetting the zone AND restarting the program the times are now correct.

Gold Problem Solver

Re: Time of Messages in MY in box


gstrange8 wrote: ... the weird thing was that the difference was not just in hours but in an odd number of minutes. ...

Here's an example of that. In List view, the time shows as 6:54am EDT, the time this email arrived at Comcast:

 

XcT1b.png

 

But when you open this message, you find that it was sent by the Forum mailer at 3:19am EDT:

 

XcT2b.png

 

This 3 hour and 35 minute time difference shouldn't exist. It's a bug in Xfinity Connect that's been present for years, and will appear whenever there is a delay between the time an email is created and the time Comcast accepts it for delivery.

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