Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,016

members

1,215

online

36,319

topics

Top

Spam email

New Poster

Spam email

How do I addd a sender to my safe sender's list? All email sent from my church goes to Spam. I haved added them to my contacts but the email continues to be marked as Spam. 

Email Expert

Re: Spam email

Comcast email does in fact have a "Safe List", however, if you enable it, you will get emails ONLY from contacts you put on that list.  Nothing else will get through.  Keep marking them as Not Spam whenever they show up in Spam.  It helps "train" the filters, and it may take time.  If it persists, you can call Comcast security and ask if they can tell why that sender's domain is causing a problem------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 184 views
  • 0 kudos
  • 2 in conversation