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Since Nov 1 email app on iPhone says incorrect username or password for all Comcast accounts

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Since Nov 1 email app on iPhone says incorrect username or password for all Comcast accounts

I have been using the My.com email app on iPhone 5S for about 1 year with no problems.  Since Nov 1 I have been unable to access Comcast email accounts. The app asks for the password which I enter correctly but I still get an error that the username or password is incorrect.  I've changed the passwords on 2 accounts and still cannot log in on my iPhone.  I am able to log in on a computer via Firefox and the Mozilla Thunderbird email platform.

Email Expert

Re: Since Nov 1 email app on iPhone says incorrect username or password for all Comcast accounts

On the phone in iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.

 

If the two passwords don't match it will generate the error message you are getting.




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