Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,192

members

544

online

29,294

topics

Top

Signin problem

Frequent Visitor

Signin problem

All of a sudden I can't sign into email.  Using same id and same password always had.  Was asked for ID & PW - not recognized; was asked for account #, phone #, and billing address -  Said ID & PW did not match acct # or address/phone.

This problem seems to coincide with the "new" .net homepage.  Any help? 

Gold Problem Solver

Re: Signin problem

Comcast Security Assurance should be able to help you with this. Call them at 1-888-565-4329 (from http://constantguard.comcast.net/dedicated-support/).

The first-line reps there are sometimes not so helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

Frequent Visitor

Re: Signin problem

Thanks, Bruce W. for your helpful reply.  I'll keep at them until they do their job.

Frequent Visitor

Re: Signin problem

Bruce W:  I finally got the needed help and all is working.  Thanks so much.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 499 views
  • 0 kudos
  • 2 in conversation