Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Set up email account (Apple mail)

Regular Visitor

Set up email account (Apple mail)

I have a mac mini,

I have Apple Mail 7.3


I need  step by step help in setting up new IMAP incoming server   and smpt outgoing server.

I need ALL the information they ask for.

I need every single step. please do not omit one thing including the port numbers.



Comcast changed their POP server to IMAP and I have called 'support' 36 times in the last two months

and Comcast refuses to help in any way:  the say they changed the port, it's their fault and I have to pay Apple

to fix it.    No matter what I do, Comcast will keep changing and cheating.



Gold Problem Solver

Re: Set up email account (Apple mail)

Does http://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/ help, especially the instructions under "Email Clients"?

Regular Visitor

Re: Set up email account (Apple mail)

Hey, thanks for the reply.

This has been going on for two months and I am at the 41st call to Comcast's support.

I have Apple mail, found a tutorial on how to set up the NEW comcast incoming mail server.

They are using POP which I've had for 20 years and at the same time,  now want everyone to use IMAP.

Not one rep had a clue, let alone speak English on why my email doesn't work.

Nobody knows a thing about Apple mail and Comcast.net?



Whenever I find a tutorial from Comcast, the windows they say will come up. They DO NOT.

It's always different and they do not tell you what your user ID is or what else to enter.  

Nothing has worked.

I am so fed up with being cheated.  If I stop paying the bill, they ruin my credit. If I look for another

cable provider, they have a monopoly and I have no choice.

I am 

Any ideas.



Regular Visitor

Re: Set up email account (Apple mail)

Thanks for trying.

Even Apple's top genius fixed it for five days ONLY.

Now it's gone again.


I give up.

NO Applemail for me.


Thanks again.

enough is enough.

Have to use xfinities crummy email.

Silver Problem Solver

Re: Set up email account (Apple mail)

In my Apple mail, if I click add new account, it sets it all up for me. I did not have to enter anything except my password.

Regular Visitor

Re: Set up email account (Apple mail)

Thanks, I finally got a senior Apple expert and he found all sorts of problems.

At Last....!!         someone who knew his stuff and was very patient.

My email works fine.......finally. !


Thanks again for trying to help me.


Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 0 kudos
  • 3 in conversation