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Secondary user

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Secondary user

I received a notice that a secondary user was added to my account.  How do I find out the identification of this user?

Service Expert

Re: Secondary user

The only thing you can do is sign in to My Account as the PRIMARY Comcast user account holder (email address name) and click the Users & Preferences tab.

 

All your secondary accounts will be shown.

 

Click the tab for that user account.

 

The name of the account holder will be listed.

 

If it is someone you don't recognize/if someone in your house did not set it up, which would have to be done while signed in as the primary user account, delete the account.

 

If is possible that there is a glitch in the Comcast system and you received a noticeabout it even though you or one in your house did not set it up. Or something went wacky and the notice was supposed to go to a different customer.

 

 

 




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