Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,115

members

1,391

online

29,100

topics

Top

Scam?

ANSWERED
Highlighted
New Poster

Scam?

I received the following email. I want to know if it's not a scam:  

Dear XFINITY Customer,

We have recently upgraded our website and as part of the upgrade you are required to update your email account on our new platform. If you registered previously on our old site, you will need to re-update your email and payment details on our new website. This update is mandatory for all our customers.

https://connect.xfinity.com/accountupdate

Failure to complete the update within the next 48 hours might lead to a permanent suspension of your email account activities.

Accepted Solution

Re: Scam?


jgfruge2 wrote: I received the following email. I want to know if it's not a scam:  ...

If you check your email with Comcast's Xfinity Connect webmail, always look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about scam emails. The article is somewhat out of date, but still useful.

View answer in context
Service Expert

Re: Scam?

It's a scam and a phishing attempt.





Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Gold Problem Solver

Re: Scam?


jgfruge2 wrote: I received the following email. I want to know if it's not a scam:  ...

If you check your email with Comcast's Xfinity Connect webmail, always look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about scam emails. The article is somewhat out of date, but still useful.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 706 views
  • 0 kudos
  • 3 in conversation