Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,132

members

1,341

online

36,358

topics

Top

Safari compatibility with xfinity email

Frequent Visitor

Safari compatibility with xfinity email

I have a new Mac Pro OS Sierra.  I am attempting to use my email thru the Safari browser.  When I do, the colorful spinnning when is all I get.  I'm wondering if I need a different web browser.

Contributor

Re: Safari compatibility with xfinity email

I see the same thing this morning.  I have had a Mac since last August and have had no problem until this morning.  It sounds like a Comcast problem if it is happening to more than one person.  I cleared the history, etc. and no luck.  When I shut down and relog on it works for a while, but after a while it starts up again.

 

Any solution or information about this anyone?

 

 

Contributor

Re: Safari compatibility with xfinity email

It seems to be a problem with the page loading properly.  If I access it through a bookmark it seems ok most of the time.  If I just start up Safari and the Xfinity page gets the spinning wheel.  It is my homepage.  I also noticed that if I hit refresh it will be OK for a while, but eventually it goes back to the spnning wheel again.

 

This is brand new.  Yesterday it worked up until about 9:00 p.m., but there seems to be a problem now.

 

Someone from Comcast help!!

Email Expert

Re: Safari compatibility with xfinity email

As a check to see if it's Safari, try with Chrome or Firefox to see if you can duplicate the issue.  If it works OK then you will at least know it's something to do with Safari.  I have an older iMac, and I don't have the problem with Safari.  I'm running El Capitan.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Contributor

Re: Safari compatibility with xfinity email

Thanks Latoque.  I am at work now and I am using Firefox, but I'm on a PC.  I have a Mac at home.  I also use El Capitan.  The problem seems to be intermittant.  Comcast is my homepage.  When I open Safari it goes there, and most times I have the problem.  I also have Comcast bookmarked.  When I click on that link it loads up OK most of the time.  It also seems to go back to normal if I refresh. I do not have Chrome or Firefox on my Mac.  Will it cause problems with my Mac if I download those browsers and use them?

 

I never had this problem before, and I've been using a Mac since last August. The OP is using Sierra.  Did Comcast do some upgrades last night?  It just seems strange that it just cropped up.

Frequent Visitor

Re: Safari compatibility with xfinity email

I have much the same situation as other Mac users. One major bonehead problem is that XFINITY uses Flash, I refuse to install this POS.

 

I start up Safari with XFINITY as my home page. Sometimes even this will freeze, but very regularly the XFINITY email page allows me to see the inbox list. I can usually read a couple of the messages/delete - then a freeze - spinning beachball. I cannot do much more on that tab and will end up quitting Safari.

 

If I have a completely different tab open to CNN.com, for example - that stays live, but the XFINITY tabs are frozen or blank. I can usually close those tabs, but any attempt to geo th an XFINITY page after that is pointless and once again I have to restart Safari/

 

I have done the usual - flush the cache and so on - there is no long term solution.

 

The same has to do with any of the videos on teh news/entertainment/sports, etc. portions - at time none of these play and then after weeks of frustration they work - for awhile and then "loading" forever with no further result.

 

Comcast would do well to blow away Flash. THen maybe hire some WEB developers who treat the MAC platform with equal respect to the PC world.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 505 views
  • 0 kudos
  • 4 in conversation