Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,202

members

780

online

30,106

topics

Top

SCC-1401 invalid request: missing required attribute: value

New Poster

SCC-1401 invalid request: missing required attribute: value

OK, recently I have been having a TON of e-mail being sent to the spam or junk mail box.  It took long enough to figure out that comast had been purging them by default.

 

Now I have them at least staying the junk file, but no matter what I try; I cannot get them to populate into the inbox by default

 

I just tried setting up a filter (this is after an exhausting call to the help telephone line) to sent it to the inbox, but I get this error message when trying to do so.

 

[URL: http://www.comcastsupport.com/scc] with the reference code: SCC-1401 invalid request: missing required attribute: value

 

Now I am beginning to wonder how many other important messages I have not seen.......

Gold Problem Solver

Re: SCC-1401 invalid request: missing required attribute: value

If you want all messages delivered to the Inbox, including spam, log in to the Users & Preferences page at https://customer.comcast.com/Secure/UserSettings/ and, under Email Settings, turn off Spam Filtering.

New Poster

Re: SCC-1401 invalid request: missing required attribute: value

It is actually nice to have the spam filter in place.  These are personal e-mails that continually end up in the spam folder; namely from one person.   Any way to prevent that?

Gold Problem Solver

Re: SCC-1401 invalid request: missing required attribute: value

AFAIK filters only work on mail placed in the Inbox, so messages in the Spam folder won't be processed. You'd have to ask them to stop treating that sender's mail as spam.

 

Comcast Security Assurance manages spam filtering and should be able to help you with this, if you can get past the not-terribly-helpful first-line reps. Please call them at 1-888-565-4329 (from http://constantguard.comcast.net/dedicated-support/contacts#s5_nav).

New Poster

Re: SCC-1401 invalid request: missing required attribute: value

I will try that.  Thank you sir!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 1481 views
  • 0 kudos
  • 2 in conversation