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Redirected to primary account when trying to log into secondary

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Redirected to primary account when trying to log into secondary

I have two email accounts. When I try to log into my secondary email account, it is instead connecting to my Primary email account. I am using the correct user name and password but it links to the other account for some reason. I have looked through Trouble shooting and other common problems, and could not find any solutions. Thank you for your help and time!

Official Employee

Re: Redirected to primary account when trying to log into secondary

Hi bumble_bee75, my apologies for the delayed response. Could you please send me in a private message the username you sign in with? Click on my name "ComcastElla", then click on "Private Message Me". 


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