Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,520

members

1,350

online

28,990

topics

Top

Re: High MS/Modem resetting... AGAIN

N/A

Re: High MS/Modem resetting... AGAIN

I am having this problem too with no fix..

Connection Expert

Re: High MS/Modem resetting... AGAIN

Sorry you are having trouble. We need the modem signal levels.

In order to capture your modem stats:

Open your browser (Internet Explorer or Firefox etc.)
Type the Modem Address in the Address Bar. (192.168.100.1) and hit Enter.
Navigate to the Signals Page
Highlight the information . Hold Left Mouse button down and drag the mouse across the information.
Right Click the Highlighted information
Left Click "Copy" (This will copy the info into the Computer Clipboard)
Then create another Reply here in your thread and right click in the thread and then left click on Paste




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 804 views
  • 0 kudos
  • 2 in conversation