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Problems with new Comcast email settings and format

Frequent Visitor

Problems with new Comcast email settings and format

Ever since comcast changed the email format, I've had nothing but trouble.  For example, today, one 2 separate occasions, I began emailing a reply to an email I received.  In the middle of my reply, my message disappeared and the one I was responding to also disappeared.

 

My sent files/draft files/ and trash do not show on the left side of the screen.  How do I get them back?

 

I also type in the name of someone in my email address book, and it can't be found.  

 

I wish we had the old format.  I never had troubles with that one.

 

Any suggestions to make this work now?

Ann C.

Email Expert

Re: Problems with new Comcast email settings and format

I can answer you about the folders pane.  See here-----------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949

 

I'm not sure about the other things you mentioned.  I have not had any issue with names in the address book not showing up if I start typing them in the To: field.




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Frequent Visitor

Re: Problems with new Comcast email settings and format

I finally was able to get it solved!  I talked to 3 different Comcast employess, the last being a Level 3 expert.  He had me clear the cache, browsing history, etc. and it worked great after that!

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