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Problem with cookie functionality

Regular Visitor

Problem with cookie functionality

Attempting to install Norton on chrome browser, windows 7. First the xfinity master installer must be downloaded, but I am getting message 'your browser cookie functionality is turned off.' My cookies are enabled and reset several times. Resetting did not help. I have read every tutorial, turned off firewall, and disabled ad blocker to no avail. The program downloaded with no problem on a 2nd laptop. I did a side by side comparison of the chrome settings of the laptops and they are identical. What could the problem be?

Norton Expert

Re: Problem with cookie functionality

Hello ,


Sorry for the trouble. It seems to be specific for Chrome browser. Did you try to download Norton using any other browser - Internet Explorer or Firefox?



Norton Support

Regular Visitor

Re: Problem with cookie functionality

Thank you for the reply. You are the only person to give me the correct solution! On my 10th attempt to download Norton I noticed the tiny IE icon appeared for only a second before it disappeared and the cookie functionality message appeared. I opened IE, and had the same problem until I changed the cookies to allow all. I then successfully downloaded Norton using Chrome!

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