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Problem with Email Delays

New Poster

Problem with Email Delays

I am experiencing delays while using email. When there are advertisements on the right side of the screen, I can open and delete emails. During the times when there are no ads on the right side, I am unable to open, delete or use email. It is frozen until an ad appears.

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Email Expert

Re: Problem with Email Delays


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.





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I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
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Gold Problem Solver

Re: Problem with Email Delays

Yiu may also want yo set up add blockers.

On the Honepage, right side, click on AD INFORMATION below an ad.  A window opens allowing you to block some ads.

Also, you might want to install Ad Blocker Plus for your browser, to block ads.

 

 

https://adblockplus.org



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Problem with Email Delays

To CCCarole, I tried your suggestion to block some ads and have had no issues since.  Many Thanks!

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