The device and APP only allow me to pause device for 30 minutes, but there are other options available. Do I have to pay to use the other ones?
I don't have to pay any extra.
Hello SharkCat21. I can assist you further if you are currently having an issue pausing devices. Also, please visit this page to learn more about the various pause options: https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
Have you tried to sign out, and sign back in and retest?