Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,950

members

872

online

36,143

topics

Top

Outgoing email - with different name not associated with my account

New Poster

Outgoing email - with different name not associated with my account

I recently sent an email out and when I checked the sent message the message said it was from someone else.  Has anyone else reported this issue?

Gold Problem Solver

Re: Outgoing email - with different name not associated with my account

When did this start showing up?  In the last couple of days, or longer?  There was a problem nation wide with email Feb 7th that has now been fixed.

IF your email settings show correctly for the name that will be in your emails, I strongly advise that if not correct, to immediately change your password. 

To change your password, go to the homepage, scroll down to almost the bottom and look for QUICK LINKS.  Click on RESET MY PASSWORD.

If you need further help, post back.

CC

 

Please check your Email Settings:

Inbox

Preferences

Email

Composing

 

See what name shows at the top of the list.

Composing window.JPG



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 185 views
  • 0 kudos
  • 2 in conversation