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Other Xfinity Customers using my e-mail address

Frequent Visitor

Other Xfinity Customers using my e-mail address

Apparently, there are a few careless or clueless Xfinity customers out there who have e-mail addresses that are similar to mine, but they have used my e-mail address when making online purchases.  The most recent offender bought Omaha Steaks and not only did I receive an e-mail receipt for his order (which also provided me with his home address) but now I'm on their mailing list and their "Unsubscribe" option doesn't seem to have any effect.

 

Outside of changing my e-mail address, is there anything I can do about this?   Since I've been an Comcast/Xfinity customer for 16+ years and I've had my e-mail address, I really do not want to change it, but I'm tired of receiving receipts for items such as textbooks, TurboTax, musical instruments, and now steaks that I have not purchased. 

 

Spam is one thing... and I deal with that, but this is just particularly frustrating to me - maybe because when I make purchases online, I always double-check my personal information to make sure that everything is correct.  

 

And while I haven't resorted to this yet, what if I were to reset their password (because MY e-mail address is the one that the company has on file) and oh, I don't know.... send a few boxes of steaks or something to myself as a gift?  If the company didn't bother to validate the e-mail address to ensure it belongs to the customer, how could I get in trouble? 

Email Expert

Re: Other Xfinity Customers using my e-mail address

Call Comcast security and ask them to look at your account------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Frequent Visitor

Re: Other Xfinity Customers using my e-mail address

Thank you for the reply, but they aren't actually accessing my account.  They are just entering the incorrect address when they purchase goods or services, so it's not really a security issue.  It's more of a stupidity issue.

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