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One of my comcast user names my main one is asking for Path Prefix what is the path prefix?

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One of my comcast user names my main one is asking for Path Prefix what is the path prefix?

looking for the "Path Prefix" inside my mail program. Path Program ________?  next line is Host Name, next line is "imap.comcast.net"  I am unable to get into this main original email for 12 days, Comcast has bumped this up to tier 2 3-4 times with promises to fix.  I need this account to work as my icloud and apple accounts are attached to this main id.....HELP.......

Expert

Re: One of my comcast user names my main one is asking for Path Prefix what is the path prefix?

Are you using an email client?

Using Comcast's webmail?

 

A little more information might help.