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Not receiving webmail.

New Poster

Not receiving webmail.

Suddenly stopped receiving webmail on July 31. Can send, but not receive. Comcast "escalated" but no help so far.

Gold Problem Solver

Re: Not receiving webmail.

Check your "Email Safe List" setting under Users & Preferences / (username) / Email Settings at https://customer.xfinity.com/Secure/UserSettings. This option sometimes gets turned on when it should be off. If you can't find the "Email Safe List" setting you'll need to log in with the Primary user ID.

Official Employee

Re: Not receiving webmail.

Yes, the SafeList has been enabled.





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