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Not receiving email.!! HELP!!!!!!!!

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Not receiving email.!! HELP!!!!!!!!

For the past three days I have not been receiving emails. I contacted support and they say they have reset my account and everything should be fine but I still am not receiving on my desk top, on my iPhone and through x finity connect app. No mail is coming through. Can anyone help me.
Email Expert

Re: Not receiving email.!! HELP!!!!!!!!

Check to see if your "Safe List" is enabled--------------

Click on My Account" at the top of your screen. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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