Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,119

members

1,492

online

35,994

topics

Top

Not getting emails but getting internet

Visitor

Not getting emails but getting internet

I'm getting internet but not getting my emails, sent test from another address.

Access to the internet is fine.

 

Thanks

Silver Problem Solver

Re: Not getting emails but getting internet

Did your e-mail ever work? Webmail or client?

Visitor

Re: Not getting emails but getting internet

it has worked great for 20 years

Email Expert

Re: Not getting emails but getting internet


jim55 wrote:

I'm getting internet but not getting my emails, sent test from another address.

Access to the internet is fine.

 

Thanks


Check to make sure your "Safe list" has not been enabled.  From the Inbox page go to Preferences>>>>>Email>>>>Safe List.  If it is turned on nothing will get through except email addresses you have put on that list.  If it has been you need to disable it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Not getting emails but getting internet


jim55 wrote:

it has worked great for 20 years


Hi,

 

You should have received about 40 messages over the past 7 days.  Are you sure you're logging and and checking the same account as your sending test messages to?   Do you use xfinity webmail, or something else to look at your comcast.net account?

 

ComcastDaveL

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 363 views
  • 0 kudos
  • 4 in conversation