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New computer = slow internet and email

Contributor

New computer = slow internet and email

A few months ago my Dell laptop motherboard died and since it was still on warranty Dell sent me a new laptop.  I also use a wireless router. This computer has way more capacity and memory than my previous computer and so far so good. 

 

Except:

 

When I try to delete emails in Outlook that come from a website, it takes FOREVER. It sits there and spins and sometimes I get the "not responding" message. I'm attaching some messages I occasionally get in Outlook. 

 

I also have that slow problem when I'm browsing web sites (Firefox). It's intermittent but especially toward the end of the day it slows down and sometimes just doesn't respond to anything.  If I shut down my browser and restart immediately the problem goes away.

 

Yes, my virus scan is working; I regularly clear my browser history and use a cleaner to remove useless files. 

 

I'm trying to give you pertinent information since I just am not technologically smart enough to even know where to look for the cause of this problem so please keep any responses as non-techie as possible.   Can anyone help? It is so aggravating!!

 

Thanks!!

Outlook messages.JPG
Contributor

Re: New computer = slow internet and email

Anyone?

Gold Problem Solver

Re: New computer = slow internet and email

Provide all the following information please.

 

Which version of Outlook are you using?

which Operating system?

Which browse and which version?

also include All  the settings you have set up in Outlook.

Post back.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor

Re: New computer = slow internet and email

Windows 8.1

Outlook 2010

Firefox 39.0.3

(Not sure what you mean by Outlook settings)

Incoming server IMAP

Outgoing server SMTP

 

Anything else you need? TY

Gold Problem Solver

Re: New computer = slow internet and email

Are these the settings you have set for Outlook?  Do check each one.

 

Incoming Server:  IMAP.comcast.net

Outgoing Server: SMTP.comcast.net

Incoming: IMAP

Incoming Port 993 with SSL ON

Outing going Port 465 with SSL ON

SERVER:  This server requires Authentication must be checked

Do NOT check SPA ( Secure Password Aithentication)

 

have you you tried a different browser such as Internet Explorer to see if the issue is specific to Firefox?

 

Have you cleared your browser cache?

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor

Re: New computer = slow internet and email

Thanks for the reply.  All settings are the same except the outgoing port (see attached).  Should I change it?

 

I had not tried other browsers but I did try Explorer today and it seemed to be working okay. However, right now Firefox is okay too.  The slowdown is intermittent. I guess when Firefox slows down I'll have to try Explorer or another browser at the same time.  I clear my cache frequently.

 

 

Internet setting.JPG
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