Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,201

members

480

online

29,294

topics

Top

New Encryption Requirement (TLS vs SSL) for SMTP?

Contributor

New Encryption Requirement (TLS vs SSL) for SMTP?

While troubleshooting one of my frequent problems with Comcast/Xfinity POP3 e-mail in Outlook 2013, I was told by one of the (generally useless!) Comcast telephone tech-support operators that I had to change the outgoing server (SMTP) encryption on all of my accounts from SSL to TLS.  This didn't work, of course, so I'm still using SSL on port 465, but it did raise a red flag.  (The problem eventually turned out to be the usual:  temporary failure of their POP3 server.)  Further, I have now seen one (but only one) error message about an unsupported encryption method when sending through SMTP.  (This has not recurred through several subsequent successful sends.)

 

Searching, I found the following interesting but apparently unresolved older thread:

 

https://forums.xfinity.com/t5/Email-Web-Browsing/Port-465-SSL-or-port-587-TLS-for-outgoing-server/m-...

 

Does anybody really know what's going on here?  Given that I insist on sticking with POP3 for incoming mail, is it recommended and/or possible to change the outgoing encryption (and apparently the port number -- not mentioned by tech support) from SSL to TLS?

 

If so, why?  Is this a security recommendation or something being forced on us by Comcast's pending retirement of SSL encryption?  (I note that the only option apparently supported by Outlook 2013 for the incoming POP3 server is SSL.)

 

Thanks in advance for any clarification! -- JCW17

 

Tags (4)
Contributor

Re: New Encryption Requirement (TLS vs SSL) for SMTP?

I can't believe nobody knows anything about this!  Is no one using SMTP any longer?!  Where are the tech support gurus? -- JCW17

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 774 views
  • 0 kudos
  • 1 in conversation