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New Email Issues

New Email Issues

The new email has some issues that i can't seem to resolve.

1.  When you try to sort by "from" for instance, it does not sort accurately.

2.  Draft option should be available when you close an email, not automatically. Is there a setting to resolve this? As you are typing it hangs while the draft keeps saving periodically.

3.  Search option does not work as it used to. For example if I put in a name it should show all emails with that name in all folders.

Email Expert

Re: New Email Issues

The sort by name thing is a known issue and is being worked on.  If you take a close look you will probably find that it's actually sorting by the sender's email address.

 

On the Inbox page, click on the gear icon in the upper-right corner of the page, and then on Settings.  On the landing page, look toward the bottom and you will see the option to change the time interval for saving Drafts, or you can just disable it.

 

The search criteria can be found here-----------------------

 

https://customer.xfinity.com/help-and-support/internet/search-your-xfinity-connect-inbox




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