Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,934

members

1,547

online

29,434

topics

Top

Need to delete an email address

New Poster

Need to delete an email address

Help!  I'm getting deluged with junk email, maybe a virus, it is spitting out hundreds of emails into my secondary email address box by the minute, up to almost 1000 now.  How do I turn it off or delete the email address?  How do I stop it????

Email Expert

Re: Need to delete an email address

Sign into the primary account, then at the top of the home page click on My Account.  Sign in again, and at the top of that landing page click on Users.  You will get a list of any accounts you have.  In the one you want to get rid of click on Edit at the right end of that field.  At the top of the next page you'll see "Remove".  Just understand that once it's done you can't get it back.

 

Then run a complete scan of your system with your A/V software to see if it finds anything wrong.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 213 views
  • 0 kudos
  • 2 in conversation