Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,459

members

601

online

36,398

topics

Top

NEW Comcast. email

New Poster

NEW Comcast. email

I would like to know how to copy the text in an email and paste it into another document.  Previously, I could highlight the text, but now with the 'new' email system at Comcast, I cannot highlight the text.  When I go to COPY the choices do not include specific emails in the Inbox.  Is there a 'switch' to turn on that may be turned OFF?

 

Email Expert

Re: NEW Comcast. email

I just tried it and it works OK for me.  I copied text in an email and pasted it into a Pages document on my Mac.  What happens if you try the same thing using Word or whatever?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: NEW Comcast. email

Thanks for the feedback.

No luck still trying to highlight text for copying!

New Poster

Re: NEW Comcast. email

I opened my account in Google Chrome and was able to highlight and copy/paste.

There must be some glitch in Windows 10 that prevents that operation.

Email Expert

Re: NEW Comcast. email

What browser were you using before?  Did you try clearing your history and then restarting it in a fresh session?  Glad you can work with Chrome though.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: NEW Comcast. email

I use Firefox on a PC and have no problems copying from an email and pasting into Word. Highlight the text you want to copy, right click on the highlighted text and click "copy".

New Poster

Re: NEW Comcast. email

The problem seems to have gone away!  Can highlight, copy and paste in Windows 10-Microsoft Edge.

All's well.

 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 6 replies
  • 330 views
  • 0 kudos
  • 3 in conversation