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My current email does not load

Frequent Visitor

My current email does not load

When I click on my email, email from March 5 comes up, followed by 2014 emails, and even one random 2009!  Sometimes, if I wait a minute or two or hit refresh the real, current email will appear, but not always.  What has happened and how can I fix this?

Email Expert

Re: My current email does not load


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". If you are having the problem in Chrome, try resetting it to it's defaults.




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