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Moving with no Comcast service available

Frequent Visitor

Moving with no Comcast service available

Moving to NC where Comcast does not provice service...service rep tells me I can still keep

Comcast email account...true?  Looks like others have been told this is not the case.

Email Expert

Re: Moving with no Comcast service available

Up until this past April, when you terminated service you could no longer access the email.  They changed the policy------------This was posted by ComcastJessie recently----------------------

 

So officially as of 04/12/16 Comcast will allow customers to keep their email address and service even if they discontinue or downgrade their XFINITY services. Former XFINITY Internet or Voice customer can still use their Comcast.net email address if they log into their account in the 90 days prior to disconnecting their service. Their email account will remain active as long as they access it at least once every nine months. Just like their primary email account, their secondary email accounts must also be accessed in the 90 days prior to disconnecting service in order to continue to use their Comcast email account. If both accounts were accessed, they can continue to use both Comcast.net email addresses as usual.

 

After a customer disconnects or downgrades their service, they can still access their email account via the methods below:

XFINITY Connect (online on your laptop or PC).

The XFINITY Connect app.

Third‐party email applications (smartphones, tablets, etc.).

 

After customers disconnect or downgrade their service, they will still have access to the following email

features:

Calendar.

Address book.

Managing settings and preferences within My Account.

Deactivating email accounts.

Changing an existing email address.

 

However, they will no longer have access to the following features:

Adding new email account(s).

Viewing Voice and Text Messaging tabs within XFINITY Connect or the XFINITY Connect app.

 

So now Comcast is in step with other ISPs like AT&T who let former customers keep their email accounts.




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Gold Problem Solver

Re: Moving with no Comcast service available


Benefitsman wrote: ... service rep tells me I can still keep Comcast email account ...

Also see http://customer.xfinity.com/help-and-support/internet/email-only-faqs

and
http://customer.xfinity.com/help-and-support/internet/using-email-only

Frequent Visitor

Re: Moving with no Comcast service available

Thank You !

Frequent Visitor

Re: Moving with no Comcast service available

Thank You

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